FAQ - Deco To Solution
Deco to Solution developed this range of photography backgrounds in Melbourne, Australia, each background is lovingly self designed and handmade by Andrea, our artist. The reasons of our success are to be found in the uniqueness of our artworks, each photography background cannot be found in any other store, shop or website! and we promise to maintain our work unique and unrepeatable! it's here or nowhere!
Designed for the professional and aspiring photographers & video makers these photography backgrounds are the ideal tools for any food or commercial photography.
Deco to Solution gives you the opportunity to choose between the unique and original hard board backgrounds which are the handmade hard board backgrounds Andrea creates, or Replicas, HI RES printed version of selected original hard board backgrounds.
Each order is prepared, packed and dispatched in Melbourne within 24 hours.
The Team is taking maximum precautions during the world pandemic crisis. Stay safe everyone, stay home.
please red below FAQs for Hard Board Backgrounds, followed by FAQs for Vinyl Backdrops
- HARD BOARD BACKGROUNDS
- What material are the Hard Board Backgrounds made off?
Deco to Solution's backgrounds are all made of real MDF wood, textured with acrylic and concrete based coats, painted with water-based paints and different type of powders and solutions to obtain vintage wood and concrete stone effects.
- Are they painted on both side?
No, only one side is painted.
- Can they be cleaned?
Yes, the backgrounds are treated in such a way to be waterproof and resistant to water, oils and dirt in general, they can be cleaned with a normal cloth or a sponge! however, some boards may be a bit more delicate than others, usually more textured is the background more delicate it is.
- How to store my boards?
The Hardboard Backgrounds should be considered as a valuable handmade and unique piece of art, please store them in a dry place, humidity is not a friend of the Hardboard Backgrounds!try not to store them one on top of each other to avoid scratches and dents, ideally wrap them wit a cloth or separate them with card boards after use.
- Will my background match exactly what I see in your sample images?
yes, each background is unique and therefore the pictures shown on the website represent exactly the background you are about to purchase - only exception for the categories:
PANTONE PASTEL COLLECTION (this category is filled with representative pictures only, each background can vary its textured pattern due to handmade technique).
- Can I create my own Custom Background design? How much is for a custom design?
yes, please Contact Us, our team will be more than happy to start a customised project, feel free to attach samples or idea for us to better understand what the request is about, the price will be a 15% higher than Classic Backgrounds.
- The Background look damaged upon arrival, what can i do?
Every background, before being shipped is examined by our quality control but being of real wood and textured material, damage can happen during transport. No worries, if the panel has been damaged by the courier or if you find obvious defects, we collect it to restore it where possible or replace it for free. just Contact Us.
2. VINYL BACKDROPS
- What material are the VINYL BACKDROPS made off?
Vinyl Backdrops are printed using the highest quality of PVC/Vinyl material, this material is extremely durable, however, like everything else, it does require some loving care to preserve its condition; wipe them gently using a wet cloth with water, after use roll them back up and store in dry cool place, away from direct sunlight which may stain the surface, do not get the background in direct contact with any source of heat, such as hot plate or pan, try not to crease it.
3. GENERAL FAQs
- Do you ship to my country?
Yes, please proceed to Checkout to see if you are eligible for free shipping.
- Returns Policy
As our products are handmade and handcrafted, we do not accept returns. If you received an incorrect or defective item you may be able to return the item. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund immediately. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- Terms of Service
Please read our Terms of Service.